SMALL BUT MIGHTY
Founded in 2015 in Petoskey, MI by Ross Whitmore. a Petoskey local, with a passion for technology and helping others. Over the years, Northern Technology Services has grown to become one of northern Michigans premier Managed Services Provider, expanding to serving businesses throughout all of Michigan.
While Northern Technology Services does not employ a vast amount of technicians, or salespeople. We have found our niche by building relationships with other local providers as well as the support of our distributors and their team. With a dedication to a customer support focused model, compared to a sales focused model. We have earned the trust of many businesses throughout Michigan and look forward to earning yours.
Don’t you hate it when you need to follow up with someone multiple times to make sure it gets accomplished? We do too! Over the years we have built the reputation as the company that just gets it done. When a customer reaches out for a request, they know we are working on it, and a resolution will be made.
We also guarantee the same day response to every request and answer 90% of all phone calls within 5 rings. With over 70% of help requests being resolved within 30 minutes or less. You will always get a live person on the other end of the phone during business hours and our after-hours receptionist makes sure that your request is sent to a technician on call.