How It Started
Founded in 2015 in Petoskey, MI by Ross Whitmore. a Petoskey local, with a passion for technology and helping others.
Originally a Break/Fix Provider showing up to put out fires as they happened, and consulting in product types to purchase.
Over the years, NTS transformed to provide Pro-Active Managed IT Services, as well as equipping themselves and clients with more advanced technology such as Security Software, Backup Services, Cloud Infrastructure, and More
Personalized Service, Strength in Numbers
While Northern Technology Services does not employ a vast amount of technicians, or salespeople. We have found our niche by building relationships with other local providers as well as the support of our distributors and their team.
With a dedication to a customer support focused model, compared to a sales focused model. We have earned the trust of many businesses throughout Michigan and look forward to earning yours.
Testimonials
“[NTS] has been amazing IT support for our small business! Would recommend [them] to anyone who is looking to contract this work.”
“Thanks for all of your help [NTS]. You are always quick to respond and willing to help keep us up and running!”
“NTS does everything for our office at ****. They are extremely responsive and knowledgeable, and somehow they manage to keep a straight face no matter what stupid questions I ask them. They handle installs and monitoring as if it was their own equipment. Very reassuring to know someone is watching our back! Thanks, NTS!”
“NTS is very responsive! Whenever something comes up they are right there, sometimes before I even know I am going to have a problem they jump in and prevent an incident from effecting my business”
Client Satisfaction
Don’t you hate it when you need to follow up with someone multiple times to make sure it gets accomplished? We do too! Over the years we have built the reputation as the company that just gets it done. When a customer reaches out for a request, they know we are working on it, and a resolution will be made.
We also guarantee the same day response to every request and answer 90% of all phone calls within 5 rings. With over 70% of help requests being resolved within 30 minutes or less. You will always get a live person on the other end of the phone during business hours and our after-hours receptionist makes sure that your request is sent to a technician on call.
Ross Whitmore
When I am not helping businesses simplify the way they use technology, you can find me playing disc golf, or studying new emerging technologies in a hammock in the park.
Your trust in me and my company is my most valued asset. Being able to do what I love and help businesses like yours succeed is my passion.
Let’s talk today about what exactly Northern Technology Services can do for your business.
Some Brands We Work With
